Table of Content 2
Before you write
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Corrections
Name the casino, the fact and where you saw the correct version.
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Disputes
We cannot settle a dispute with a casino; contact its support, then its regulator.
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Help
If play is causing you harm, Gambling Therapy offers free support.
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Method
Ask how casinos are ordered or reviewed; the answer points to the published method pages.
Full text
Tell us which page or casino your message is about. If you are reporting a change at a casino, such as new terms or a different offer for the Philippines, include a link to where you saw it.
NewCasinoRank uses the details in your message to find the review or guide concerned. A message that says only that a bonus is wrong cannot be checked. It does not say which bonus, at which casino, or where it was seen.
A useful correction has four parts. Name the page or casino. Quote the line you think is wrong. Say what you saw instead. Add a link to the source, such as the casino's own terms page.
NewCasinoRank treats a casino's own terms page as the primary source for bonus rules, wagering and payment limits. A player's account of what happened is a useful lead. It is checked against the published terms before a review changes.
Offers shown to players in the Philippines can differ from offers shown in other countries. NewCasinoRank therefore needs to know which country an offer was shown in when you report a change to a bonus.
A question about method is answered from the published method pages. NewCasinoRank explains there how casinos are ordered and what each review checks.
A business enquiry from a casino or software studio goes through the same form. Being listed does not change our checks or the ranking method, so an enquiry cannot buy a better position.
NewCasinoRank cannot act on a player's account, because the form does not reach any casino. A delayed withdrawal or a bonus that was not credited needs to go to the casino's own support team first.
Contact Us
Have a question or need help? Fill out the form below and we'll get back to you.
Questions about contacting us
Can you help me with a withdrawal or dispute?
No. We are not a party to your account. Contact the casino's support, then its licensing regulator.
A fact on a review is wrong. What should I send?
The casino, the fact and a link to the correct version.
Can a casino contact you about a listing?
Yes, through the form. Being listed does not change our checks or the ranking method.
How does NewCasinoRank decide which casino ranks first?
NewCasinoRank orders casinos by a ranking method, not by who asks. The method sets which checks count and how they combine. The how we rank page describes the steps, and you can write to us if a step is unclear.
How are NewCasinoRank casino reviews written?
NewCasinoRank reviews follow a set of checks for each casino. Each review records what was checked and what could not be confirmed. The how we review page lists those checks, and a question about one review can go through the form.
What should I do before contacting a casino's support team?
A casino's support team can see your account, and NewCasinoRank cannot. Gather the date, the amount and any message references before you write to them. Our guide to customer support at new online casinos explains what to expect from live chat and email. If support does not resolve the issue, contact the licensing regulator named in the casino's footer.
Where can I get help if gambling is causing problems?
Gambling can cause harm even when play feels under control. The responsible gaming page covers limits and self-exclusion tools. Gambling Therapy also offers free support online.